The personal data provided in your membership application will only be held for your Marjon Sport and health centre membership, payments and activities, unless otherwise indicated. The data will be retained only for as long as is permitted by UK legislation and then destroyed. By completing a membership application to Marjon Sport and Health, you are agreeing that you are happy to share your personal data to be used in this process.
By making use of our facilities, you hereby agree to these terms and conditions.
Membership
Membership of Marjon Sport & Health is available to anyone aged 16 years of age or over. We may ask at any time for proof of age or proof of other details such as bank/debit/credit card account, proof of discount entitlement or address; it is a condition of membership to provide these details when requested.
Monthly Direct Debit Membership
To cancel your membership we require you to email sportsreception@marjon.ac.uk. Direct debit payments are taken on the same day every month (the day in which you started your membership). If your direct debit is returned from the bank unpaid you will be expected to pay the balance owing when requested by Marjon Sport & Health before you are allowed access to the facility. Marjon Sport & Health does not offer a ‘freezing‘ of membership or the facility to carry days over for any reason. In these cases, you are advised to cancel your membership in accordance with our cancellation terms outlined above and to re-join when ready to do so. All direct debit memberships are covered by the direct debit guarantee a copy of which is shown on the bottom of the direct debit instruction you complete when joining.
Monthly RCP (Recurring Card Payment) Membership (including swimming lessons)
The minimum term for RCP memberships is one full calendar month, if you wish to cancel your membership we require you to email sportsreception@marjon.ac.uk. We will process your cancellation immediately, however we cannot guarantee that we can cancel a membership immediately when a cancellation request is received within 48-hours of a renewal payment being due. The final date you can use the facilities will be confirmed to you. Refunds will not be provided for time paid for and not used. In the event of any dispute of any charges please contact the 'Sports Centre Operations Manager' within 60 days of the payment being taken, we are unable to assist with disputed charges after this time.
RCP payments are taken monthly from the credit or debit card you nominated when you joined, this can be changed at any time by accessing your "member wallet" in your online account. If your payment is declined by your card holder, you will be expected to pay the balance owing when requested by Marjon Sport & Health before you are allowed access to the facility. You will not be permitted to re-join or use Marjon Sport & Health until this amount has been paid. There are no refunds/additional days given in lieu for bank holiday closures. Marjon Sport & Health does not offer a "freezing" of membership or the facility to carry days over for any reason. Your card details are stored directly by our payment provider Gladstone Pay, powered by cardstream and are used solely for the purpose of recurring memberships.
Pre-Paid Memberships
Marjon Sport & Health offers several fixed term memberships (1, 3, 6, 12-month etc) which can be purchased at any time and a 6-week membership available at selected times. These can be purchased online with payment made upfront. These memberships entitle you to use of the gym during our advertised opening hours and swimming pool during open sessions. Once purchased this membership cannot be cancelled, adjusted or transferred. There are no refunds/additional days given in lieu for bank holiday closures. Marjon Sport & Health does not offer a "freezing" of membership or to carry days over for any reason.
Flexible Visits Membership
Marjon Sport & Health offers a 10 Flexible Visits pass, which can be purchased online with payment made upfront. These memberships entitle you to use of the gym during our advertised opening hours or swimming pool during "public" sessions. Once purchased, this membership cannot be cancelled, adjusted or transferred. There are no refunds/additional days given in lieu for bank holiday closures. Marjon Sport & Health does not offer a "freezing" of membership to carry days over for any reason.
Marjon Staff and Student Memberships
You can only purchase a Marjon staff/student membership if you are entitled to that membership, otherwise the membership will be cancelled, and no refund provided. Marjon staff and student membership is not automatically cancelled when you leave the university. Therefore, you will need to notify us in line with these terms and conditions.
Pay-As-You-Go Bookings
Pay-as-you-go bookings for members (sports hall hire/astro hire/gymnasium hire/activity bookings including 5-a-side football, table tennis, badminton, gym personal program/induction and fitness classes) can only be made by registered members of Marjon Sport & Health. Bookings can be made up to 7 days in advance of the desired booking time and can be made at reception or by calling 01752 636876. Cancellations should be made as soon as possible, however Marjon Sport & Health reserves the right to charge users the full activity or hire charge for cancellations made with less than 6 hours notice. If an activity is not cancelled and not attended, the full charge will remain. If a cancellation charge is due, Marjon Sport & Health requires that the charge is paid before re-entry is allowed, this includes members who have a monthly or annual membership. In rare circumstances, where an event is cancelled by Marjon Sport & Health, no charge is made. Bookings usually run for 55 minutes. It is the member’s responsibility to ensure that they arrive at Marjon Sport & Health within good time to start and end their session promptly at the time the facilities have been booked. Users who arrive late will only be allowed to use the facilities up until the end of the booked session time and will be charged at the full rate. A charge may be made for any damage to the equipment on loan, and access to Marjon Sport & Health will not be allowed until this charge has been paid - this includes those members who have a monthly or annual membership.
Non-members may be allowed to book certain facilities or activities making full payment on booking, all other terms as shown for a member apply in these cases.
Cancellation of Pay-As-You-Go Bookings
Cancellations should be made as soon as possible, however Marjon Sport & Health reserves the right to charge users the full rate of the activity or hire charge for cancellations made with less than 6 hours notice or when no cancellation notice has been made. If a cancellation charge is due, Marjon Sport & Health requires that the charge is paid before re-entry is allowed - this includes members who have a valid monthly or annual membership. Bookings made in advance of 7 days may be subject to a longer cancellation period, this will be outlined on booking.
Refunds
Marjon Sport & Health will not honour refund requests on pre-paid memberships, automatically renewed RCP memberships or pre-paid swimming sessions. Marjon Sport & Health is not responsible for the situation changes of its customers and refund requests will only be considered on a case-by-case basis in exceptional circumstances where proof can be provided if requested.
Block Bookings
Block bookings (minimum of 10 weeks) are subject to availability and are at the discretion of the Sports Centre Manager. Once a block booking is made and agreed all sessions will become chargeable and cannot be cancelled. Bookings are not automatically renewed and should be renewed by the hirer in the final few weeks of any previous block booking expiring. Bookings that are not renewed by the week before the final session will be closed and the space opened to other users. Payment must be made at the start of each session and any block that runs into arrears will be cancelled with immediate effect and the hirer’s membership cancelled. The hirer of each block booking is responsible for ensuring these terms and conditions are adhered to by all users in that group.
Swimming Pool
Use of the swimming pool is subject to agreement of the general rules of the swimming pool, also known as "normal and emergency operating procedures" (NOPs and EAPs). The NOPs and EAPs are enforced by the lifeguard who is on duty to provide a safe environment; the lifeguards directions or advice is final. The swimming pool operates a booking system (where we reserve the right to change) which can be viewed online. Some sessions are regular sessions where we aim to run them on a permanent basis; these sessions are indicated as such on the swimming pool booking site. However, this is not a guarantee that these sessions will run each day/week therefore we advise checking with us before making a trip. Available times for the swimming pool are shown on our website under the booking system and via Marjon Sport & Health's Facebook page (subject to change).
Children who are not toilet trained should wear appropriate swimming nappies. A pool hoist is available on poolside immediately on request. Marjon Sport & Health cannot be held responsible for not being able to provide the hoist in the unlikely event it is withdrawn for a short period of time due to damage etc.
Toys and items of a similar nature are not to be brought into the swimming pool area. The use of arm bands, floats and noodles for the aid of swimming is permitted. During busy periods, Marjon Sport & Health reserves the right to restrict entry to the swimming pool if the session is question is fully booked.
Ratios of children to adults apply to entry in the swimming pool and this is clearly displayed at the entrance point and is subject to change in line with legislation and in house policy and procedures.
Gym
Members must be over 16 years of age to use the gym. All members must agree to a health declaration before using the gym. Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. Marjon Sport & Health reserves the right to refuse access to the gym to any member if, at its absolute discretion, it considers that the health of the individual concerned may be endangered using such facilities. Users must notify Marjon Sport & Health of any circumstances affecting their health which may be exacerbated through continued use of fitness facilities.
Users must inform staff/instructors if their health status changes. Members should be cleaning equipment before/after use and should seek guidance on how to use new or unfamiliar equipment.
Entry may be refused to those who are late for bookings, such as inductions, personal programmes and personal training, and the charge for that booking will remain payable as outlined in our terms and conditions for cancellation as shown above. Access will not be given to Marjon Sport & Health whilst any debt is outstanding.
Sports Halls, Gymnasium and Astro Use
All activities within the sports halls/astro turf etc. must be booked in advance through the reception desk. There should be no casual activities played in these facilities without booking first through the appropriate channels. Equipment provided in these areas such as basketball hoops and goals are for their intended sports use only. Fire doors and emergency exits are intended for emergency use only, should be kept clear and should not be used at any other time.
Sports Injury and Osteopathy Clinic
The clinics are run independently. In the event of an enquiry or complaint, you may be referred to another department who will respond to you. However, due to the nature of the clinics, which is a teaching area, there may not always be someone on duty during our normal opening hours to assist you.
Sports Science Facilities
The sports science facility is an academic teaching area ran and used by the university. Therefore, it is out of bounds to members of the public, except in the cases of private hire. Marjon Sport & Health staff cannot assist with enquires or complaints in this area. However, they will be happy to supply you with contact details.
Climbing Wall
The climbing wall is currently only available for internal use only, therefore access to this area is prohibited.
Car Parking (Managed by First Parking)
Monthly/pre-paid memberships - You must register your car registration when joining to benefit from 3 hours free car parking (no return in 1 hour) whilst using the facilities. This registration can be altered at any time by accessing your member account online or via email to sportsreception@marjon.ac.uk. If you need to bring a different vehicle, please advise reception on arrival each time and input the vehicles registration plate into the tablet provided. Staff and student permits are not valid in the sports centre car park at any time, even if you hold a sports centre membership.
Pay-as-you-go customers - You must register your car registration upon each arrival to the sports centre at reception to benefit from 3 hours free car parking, again by inputting the registration plate into the tablets provided(a pay-as-you-go user is a customer paying a sports centre entry fee, not an entry free to a club/company who hire our facilities).
Other users - Parking charges are as displayed. After 4pm weekdays and anytime weekends you can park in the main university car park for free. Registration is not required during these times.
Opening Times
The current opening times for Marjon Sport & Health are Monday to Friday from 06:30-22:00, Saturday and Sunday 08:00-17:00. Access to the facilities at all other times is strictly prohibited. Marjon Sport & Health closes on all bank holidays and operates reduced hours from Christmas Eve until the first working weekday in January. We reserve the right to amend this hours at any time without notice.
Payments and Charges
Payments can be made by credit/debit card. Charges for the use of Marjon Sport & Health shall be as advertised or agreed at the time of booking. Charges for pay as you go facilities are subject to review and may be altered without prior notice. In the event of a change to a monthly membership, you will be advised in writing in advance with details of how to cancel your membership if you do not accept the revised charge.
Change of Personal Details
It is your responsibility to advise us of any changes to your personal details. This can be done by writing to us or by online by correcting your details on your join-at-home account.
Temporary Closure
Marjon Sport & Health may, without notice, restrict or close certain facilities/activities. The closure may be the result of essential maintenance or health and safety issues and will be kept to an absolute minimum to avoid inconvenience. Members will be informed of any closure of facilities where possible.
Carers
Marjon Sport & Health, at its discretion, will allow registered disabled members/customers who require support and assistance throughout their gym/swim session to have a carer supporting them. The carer can assist free of charge providing they are with the customer always. Carers may be required to pre-book and this will need to be done via the Duty Manager, Sports Centre Manager or Operations Manager. We may to limit the number of carers at one time based on the current capacity and demand.
Children
Children under the age of 14 must be accompanied or supervised by a person aged 16 years or over, at all times.
Ultimately, it is the parent/guardian’s responsibility for the safe keeping of their child/children whilst on Marjon Sport & Health’s premises. The only exception is when children are participating in pre-organised structured leisure activities e.g. swimming lessons.
Dress Code
Members are requested to wear clothing appropriate to the activity in which they are participating. For reasons of safety and to avoid damage to surfaces, it is important that the correct footwear is worn for all sports. Shoes with non-marking soles must be worn when participating in sporting activities within the facilities and studded/bladed boots should be removed when entering the centre and should not be used on astro turf facilities.
In the event Marjon Sport & Health feels a member is not suitably dressed, entry will be refused, no refund of a membership will be given and any charges for pay-as-you-go facilities will remain payable.
Litter
Sufficient litter-bins are provided within and around the sports facilities and all persons are expected to deposit any litter in those bins. Any persons found depositing litter anywhere other than in the bins will be asked to leave Marjon Sport & Health if they refuse to rectify the situation.
Posters and Advertising
No flags, emblems, decorations, or advertisements shall be displayed within or around the sports facilities without the prior consent of the Sports Centre Manager.
Lockers, Lost Property and Storage
Personal belongings are brought into Marjon Sport & Health’s premises at members own risk. Marjon Sport & Health does not accept liability for any loss or damage to such items. For security reasons members and guests are advised to store personal belongings and valuables in the lockers provided. Lockers are provided on a daily basis only and any items left overnight may be removed.
Marjon Sport & Health are not responsible for any type of lost property. We do not accept any lost property unless the item is valuable (i.e. mobile phone, car keys, wallet). Large items (such as prams) should not be brought into Marjon Sport & Health where possible. Cycles and items of a similar nature should be left secured outside and cannot be bought inside.
Animals
With the exception of Guide Dogs and Hearing Dogs, no other pets or animals may be brought into the facilities.
Photography (including mobile telephones)
The use of photography, sound recording, video recording or other audio-visual equipment is forbidden without the prior consent of the Sports Centre Manager.
Gambling
No betting, gambling, gaming or lottery is permitted at Marjon Sport & Health.
Electrical Equipment
No lighting, heating, power or other electrical fittings or appliances within the sports facilities are to be moved or altered in any way and no additional lighting, heating, power or other electrical fittings or appliances are to be installed or used without the prior written consent of the Sports Centre Manager.
Damage Or Loss Of Marjon Sport & Health Property
Good care should be taken to ensure there is no damage to and/or loss of, any Marjon Sport & Health equipment or property. Marjon Sport & Health may request loss or damage to be compensated for, and access to Marjon Sport & Health will not be allowed until such time that the charge owing is paid.
Injury, Accident Or Death (including first aid)
Marjon Sport & Health will not be liable for the death of, or injury to, any person attending the sports facilities including users and spectators, or for any losses or claims. Any accident on the premises must be reported immediately to a member of staff at reception on shift at the time of the accident where an accident report form will be completed. Details for the accident report form must be given to the staff as requested.
Marjon Sport & Health has a number of nominated first aiders, however does not guarantee their immediate availability.
Complaints
In the event of any complaint please contact reception in the first instance; they will do their very best to resolve the issue in question. In the unlikely event of an unsatisfactory response, please write to the Sports Centre Manager who will endeavor to respond within 72 hours.
Fire And Evacuation
Signs and advice on fire and evacuation are displayed throughout Marjon Sport & Health and users should make themselves aware of these guidelines and emergency procedures before undertaking an activity.
Motor Vehicles
Motor vehicles may only be parked subject to car parking conditions as shown on car park signage. Members are advised to keep any valuables out of sight.
Data Protection and GDPR
The personal data provided in your membership application will only be held for the purpose of your Marjon Sport & Health centre membership, payments and activities, unless otherwise indicated. The data will be retained only for as long as is permitted by UK legislation and then destroyed. By completing a membership application to Marjon Sport & Health, you are agreeing that you are happy to share your personal data to be used in this process. Should you not wish to receive any mailing or offers from us, please inform of this at the help desk.
General Conduct
Marjon Sport & Health expects all members to treat other members and staff with courtesy and consideration at all times. Members who are deemed to be acting inappropriately, including the use of undue noise, rude or offensive behaviour, abusive language or physical abuse, may be asked to leave the building and will have their membership withdrawn. In cases where a session is cut short or cancelled due to any of the above, no refunds will be issued and Marjon Sport & Health’s decision on the removal of a user or cancellation of sessions is final.
Variations
Marjon Sport & Health reserves the right to alter, amend or revoke these conditions at any time
Right Of Admission Reserved
Marjon Sport & Health reserves the right to refuse entry or the continuation of a session, especially in cases where Marjon Sport & Health deem there could be a conflict of interest.
Legal Rights
Nothing in these terms affect your legal rights.
Private Hire Terms And Conditions
In addition to the above, where appropriate, the following terms apply to those users making a "private hire" booking. A private hire booking is deemed a booking for a company, school or club.
Booking/Agreement Form
Bookings are not confirmed until the booking and agreement forms/email have been completed and returned to Marjon Sport & Health and any payment made outlined in such agreement. The agreement form will include, the name of the hirer (who will become the "responsible person" for the booking), the hirers contact/email address and telephone number, the facilities being booked, the date and time of the booking and the agreed fee. The booking and agreement form must be signed by the "responsible person" for the organisation that is hiring the facilities and have all the details requested by Marjon Sport & Health correctly completed to be considered a valid booking. A completed booking and agreement form is acceptance of the terms and conditions of booking and the general rules of Marjon Sport & Health. The booking and agreement form will also outline any additional terms and conditions that are specific to that booking.
Booking Times
The booking times for sessions are shown on the booking and agreement form. This time includes the set up and breakdown of equipment and the hirer must ensure the facility is clear and ready to be used by the next customer by the end of their session.
Charges
Charges for the facilities are outlined on the booking and agreement form and are not negotiable. A full list of charges is available on request or on the Marjon Sport & Health website. Bookings are made per hour and start and finish on the hour only unless agreed.
Alterations
Requests for alterations to bookings should be made as soon as possible. Requests cannot always be guaranteed and are at the discretion of the Sports Centre Manager who may reject alterations if they are considered as unreasonable or at short notice. Should the alteration include reduced time or reduced venue usage the cancellation policy as outlined below will apply. Should the alteration involve the change of a "responsible person" or company/organisation to invoice, the original booking will be considered null and void and a new booking should be made. The cancellation policy as outlined below in these cases will still apply.
The Sports Centre Manager may at any time restrict the number of times a booking is rescheduled. This restriction will be made in writing at the time that a new date is agreed and a 50% administration fee will be imposed on any original booking(s) that have not been used due to the rescheduling.
Cancellation By Hirer
Cancellations should be made within the timescale shown on the booking and agreement form – if no cancellation notice is shown the standard 7 days’ notice is required for private hire. Bookings made with less than 1 weeks’ notice will require 24 hours’ notice by way of written notice to the Sports Centre Manager. Cancellations made after this date are chargeable as stated on the booking and agreement form. Cancellation charges are not negotiable and if remain unpaid will be deemed as arrears and further sessions will be cancelled unless payment is made in advance.
Cancellation By Marjon Sport & Health
In the unlikely event that Marjon Sport & Health cancels an activity, (for instance in case of power or structural failure rearranging of Marjon BUCS fixtures, unsafe playing conditions or for any other reason Marjon Sport & Health feels it would be inappropriate to allow the event to run), no charge will be made. Marjon Sport & Health cannot be held responsible or liable for any loss or compensation in these cases.
Notice Of Cancellation Of Contract
Marjon Sport & Health may at any time, with or without reason, cancel the contract and agreement between both parties by giving 4 weeks written notice. Marjon Sport & Health cannot be held responsible for any loss or damage this may cause whatsoever.
Invoicing
Invoices will be sent on a monthly basis, on or around the end of the month, and payment is required immediately. A credit limit equal to 2 months of bookings is applied to all clubs and accounts that fall into arrears and fail to meet the payment terms outlined may have their bookings suspended with or without notice until payments are bought up to date. During this time, further sessions will only be considered if payments are made in advance in conjunction with payments reducing the outstanding balance. Accounts that fall into arrears on a regular basis will be considered to be in breach of their agreement and may have their sessions cancelled permanently with or without notice. Any disputed charges must be raised within 60 days from the date of invoice.
VAT Ruling
Block and continuous bookings are VAT free for schools and official sports clubs subject to the following conditions being met:
• The bookings must be for a series of 10 sessions, for the same activity in the same place.
• Bookings must be for a school, sports club or formally constituted association.
• The booking for the series must be evidenced by a written agreement (booking and agreement form).
• The user must have exclusive use of the facility booked.
• Intervals between bookings must be for no less than one calendar day and no more than fourteen.
Should a session be cancelled by the hirer bringing the bookings to less than 10 sessions, VAT will be charged for all bookings in that series.
In the event of a facility closure or cancellation by Marjon such as bank holidays, Easter and Christmas breaks, intervals between a series of 10 may be extended for the time the facilities are closed only and no longer.
VAT rulings may be changed or adjusted at any time in line with HM Revenue and Customs regulations.
Use Of Equipment
Hirers are welcome to use Marjon Sport & Health's equipment as agreed at the time of the booking. Marjon Sport & Health cannot be held responsible for not being able to provide equipment where it has been withdrawn from use due to breakage, loss or damage.
The "responsible person" named on the agreement form remains responsible for all equipment and any damage, defect or loss caused during the time of hire. Any charge for equipment damage or loss will be invoiced to the responsible hirer as outlined on the booking and agreement form and will be liable to VAT.
First Aid
Marjon Sport & Health has a number of nominated first aiders who will assist with emergencies where possible.
There may be occasions where a first aider is not available. Therefore, all private hirer’s, clubs or schools should appoint a suitable first aider for its events. Marjon Sport & Health cannot be held responsible for not being able to immediately provide a first aider when required for a private hire, school or club booking. It is the club’s responsibility to report an accident to Marjon Sport & Health where our equipment or facilities are involved such as trapped fingers in door, goal collapse etc. If you are in doubt if a matter should be reported please speak to a team member.
Sessions With Children
Children should be supervised always by a "responsible person" aged 16 years or over whilst on Marjon Sport & Health’s premises and remain the responsibility of the session until the child has been collected by a parent or guardian. Any hirer that operates children’s activities should ensure all officials and instructors have been CRB checked, copies of which may be requested by Marjon Sport & Health.
Swimming Pool
Hirers making use of the Marjon Sport & Health Swimming Pool must have adequate NPLQ qualified lifeguards in attendance at all times, who will be provided and trained by Marjon, and the cost levied to the hirer as outlined in the booking and agreement form. This charge may be increased dependant on any rises in the national minimum wage and additional payroll on costs.
Any company wishing to bring equipment into the centre for use in the swimming pool other than swimming aids such as noodles, goggles, water polo approved balls and armbands must first seek approval from the Sports Centre Manager at the time of booking.
All swimming pool bookings and users are subject to Marjon Sport & Health’s swimming pool normal operating procedures.
Usage
Usage of the facilities are for the intended sporting purpose only and these should not be varied or used for any unlawful purpose.
Responsibility
At all times the "responsible person" as named on the booking and agreement form must ensure the club/users operate within Marjon Sport & Health’s terms and conditions, whether on site or not. In event of the original "responsible person" being absent from the event, the hirer should notify Marjon Sport & Health in writing, in advance, providing the name and details of another nominated "responsible person" who will be on site at the time of the booking. The responsible person must be aged 18 years or over.
Club And Coach/Instructor Information
You must supply a copy of the following when requested:
Risk Assessments
Risk assessments should be carried out prior to any event being run by the "responsible person". Copies may be requested by Marjon Sport & Health at any time. These assessments should include a COVID-19 procedure for ensuring NGB and government guidance is followed including the recording of attendees for track and trace. Clubs and organisations must have a named COVID officer. It is the club/organisations responsibility to ensure its participants follow the guidelines.
Spectators
Limited spectators are welcome in the designated areas and remain the responsibility of the hirer. Spectators cannot stand in hallways.
No Tenancy
All parties agree that nothing contained herein is created to form any tenancy and does not create the relationship of landlord and tenant or a business tenancy under the landlord and tenant act 1954.
Third Party Insurance
The hirer is to have in force throughout the period of hire an insurance policy with a reputable company covering the hirer against third party risks for a sum not less than £5million. Evidence of this policy should be produced as and when requested by Marjon Sport & Health.
Children And Vulnerable Adults
All private hire groups should have in place a policy for the protection and safeguarding of children and vulnerable adults – a copy of which can be requested at by anytime by Marjon Sport & Health. Marjon Sport & Health reserves the right to cancel or restrict entry if this is not presented when requested.
Prevent
All clubs and companies should have a prevent policy and adequate training for staff.
Variations
Marjon Sport & Health reserves the right to alter, amend or revoke these conditions at any time.
The general terms and conditions of use also apply to private hire bookings
Updated 14th July 2023